1. How long do the packages stay on the eMix server?

Currently, packages will stay on the eMix server available for download for 30 days.

2. What are the contents of the package?

You control the contents of the package. Any DICOM compatible image or printable document can be eMixed. Typically, a package will contain a single exam and the associated report. However, the package could contain additional documents related to the exam, or even multiple related exams and reports.

3. Are the images within the package compressed?

eMix does not apply compression or decompress images. Uncompressed images will be packaged as uncompressed. Compressed images will be packaged and transmitted at the compression level applied prior to upload.

4. Can I choose multiple recipients?

Currently eMix only allows a user to upload packages to one recipient at a time. This capability will be expanded in a later release of the eMix platform.

5. How many times am I billed if I send one package to multiple recipients?

As with traditional couriers such as UPS or FedEx, if you want to send a package to multiple recipients, you will be charged one transaction for each recipient.

6. How does the recipient without a PACS view the package contents?

The package contents can be viewed by the recipient with the eMix DICOM Viewer which is included in every package. The recipient has the option to download the package contents with or without the eMix Viewer

7. Who can request a patient’s exam?

A.) A patient may request his/her own exams be transmitted to themselves or to another healthcare institution/provider;

B.) A healthcare institution in the process of providing care to a patient and requiring anterior exams may request them for comparison purposes;

C.) A physician not affiliated with a healthcare institution may request a patient’s prior exams.

In each case a complete and duly executed patient consent form must be obtained from the patient, with the exception of cases when access to the patient’s prior exams are necessary in the course of providing care.

8. Can I download the package multiple times?

Yes, however the package will be purged after 30 days. If the package is needed beyond 30 days, the Sender will need to upload it again.

9. How is patient identification verified when a patient requests their exam?

Patient identification is verified at the time of the exam. If the patient desires to receive their exam images and results via eMix, they will sign appropriate release forms during the exam registration process and provide an email address where they want to receive the package.

10. How long does it take to send a package?

The recipient will be automatically notified via email when a package is available to download. Upload speed is dependent on the Sender’s network capability.

11. Are both uploads and downloads HTTPS?

Yes.